At Felhaze LLC, we aim to provide a smooth and fair return experience. Please review the following policy to understand how returns and refunds are handled.
Return Period You may submit a return request within 30 days of receiving the goods. Requests submitted after this period will not be accepted.
Return Conditions To be eligible for a return, the goods must meet the following conditions:
Keep the item unused and unworn Keep the item in its original packaging Do not affect resale Provide valid proof of order
If the above conditions are not met, we reserve the right to refuse the return request.
Non-Returnable Items
The following items are generally not eligible for return:
Damage or improper use due to personal reasons
Items that have been visibly used or washed
Items specifically marked as non-returnable
Return Process Returns must be made following these steps:
1) Submit a return request by contacting us via email.
2) Provide order information and relevant supporting documentation (such as photos).
3) Receive return instructions after approval.
4) Return the item according to the instructions.
Unauthorized returns may not be accepted.
Return Shipping Costs
If the return is due to product issues or incorrect shipment, we will cover the shipping costs.
If the return is due to personal reasons, the customer will bear the shipping costs.
Return address: 35207 ANGEL FALLS DR, LAKE ELSINORE, CA 92532
Refund Policy
We will process the refund within 3-7 business days after receiving and inspecting the returned goods.
The refund will be returned to your original payment account.
Bank or payment institution processing time may take an additional 5-10 business days.
Order Cancellation
Orders can be cancelled and a full refund can be obtained before shipment.
Once an order is shipped, it cannot be cancelled directly and must be processed according to the return procedure.
Damaged or Defective Goods
If the goods you receive are damaged, defective, or incorrect, please contact us within 48 hours and provide clear photos. We will prioritize processing a solution for you.
Contact Us
To apply for a return or if you have any questions, please contact us through the following methods:
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