All orders are typically processed and shipped within 1–3 business days.
How long does delivery take?
Does shipping within the US take 5–7 business days? Delays may occur during holidays or special circumstances.
Do you support international shipping?
Currently, we only support shipping within the US. International shipping is not currently offered.
How can I check my order status?
After your order is shipped, you will receive an email with tracking information, allowing you to check the delivery progress at any time.
Can I cancel my order?
You can cancel your order and receive a full refund before it ships. Once an order has been shipped, it cannot be canceled directly and must be processed according to the return procedure.
What is the return period?
You can apply for a return within 30 days of receiving the goods. Returns after this period will not be accepted.
How long does a refund take?
We will process your refund within 3-7 business days of receiving the returned goods. Banks or payment institutions may require an additional 5-10 business days for the funds to arrive.
Do I need to pay for return shipping?
If the return is due to a product defect or incorrect shipment, we will cover the shipping costs. If the return is due to personal reasons, the customer will be responsible for the shipping costs.
What should I do if I receive damaged or incorrect goods?
Please contact us within 48 hours and provide relevant photos. We will prioritize processing your request for a solution.
Can I change my shipping address?
You can request to change your shipping address before the order is shipped. Once the order is shipped, it cannot be changed.
Why hasn’t the tracking information updated?
There may be a delay in updating tracking information. We recommend waiting 24-48 hours before checking again. If it hasn’t updated for a long time, please contact us for assistance.
How do I contact customer service? If you have any questions, please contact us through the following methods: Email: shaunbrock@felhaze.shop Phone: +1 (857) 833-9092
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