At Felhaze LLC, we are committed to providing reliable and efficient shipping services across the United States. Please review the detailed information below regarding our shipping process, timelines, and policies.
Delivery Area We currently only support domestic shipping within the United States. All orders are shipped from our warehouse and transported through local carriers. International shipping is not currently offered.
Order Processing Time
Orders will be processed and shipped within 1–3 business days. Processing time does not include weekends and public holidays.
Shipping Time
All orders will be shipped immediately after processing. You will receive a confirmation email with tracking information after shipment. If your order contains multiple items, it may be shipped in batches (at no extra charge).
Shipping Time (Flat US Shipping)
Shipping time: 5–7 business days
Shipping time is an estimate and not a guarantee. The actual shipping time depends on the carrier’s delivery schedule.
Carrier Information
We typically partner with major logistics carriers for delivery (such as UPS, FedEx, USPS, etc.). The specific carrier will be automatically matched based on your address and order details.
Shipping Policy
Specific shipping costs will be displayed on the checkout page. All fees will be collected in one lump sum at the time of order placement; there are no hidden fees.
Order Tracking
After shipment, the system will automatically send a tracking number to your email address.
You can check the delivery status in real time via the link in the email.
If you do not receive tracking information, please check your spam/junk mail folder or contact us.
Address and Delivery Requirements
Please ensure that you fill in an accurate and complete shipping address and contact information.
We are not responsible for delivery failures caused by incorrect addresses or incomplete information.
Once the order has been shipped, the address cannot be modified.
Shipping Restrictions
We currently do not support delivery to the following address types:
P.O. Box APO/FPO Military Address
Delivery Delay Notice
Delays may occur under the following circumstances:
Severe weather or natural disasters Holiday peak shipping season Carrier operational issues Security checks or force majeure
In the event of unusual delays, we will do our best to assist in tracking and providing support.
Lost or Abnormal Packages
If the tracking information shows the package has been delivered but you have not received it, please contact your local carrier first.
If the package is confirmed lost, please contact us within 7 days, and we will assist with the investigation.
Contact Us
If you have any questions about shipping or your order, please contact us through the following methods:
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